Suspicion of fraud

If we suspect you of fraud, the amount will be refunded, in addition we will investigate the matter. In the worst case, it results in a police report.

Appeal options

In the event of a complaint, our e-mail address must be stated: Falkenberg.agency@gmail.com as well as the website on which you purchased the item.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link).
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu